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Customer Service Parcel Specialist

FedEx

Posted on: 16 Mar 2024

Job Location: Singer, US

Job Description:

RC430023232

Customer Service Parcel Specialist

5855 W Century BlvdLos AngelesCalifornia90045-5614

FXO: Individual Contributor Retail

Full time

FXO: Any (United States of America)

Colorado, Nevada, New York, California, Rhode Island, Hawaii Residents Only - Compensation:

Hourly: $19.73 - $21.30
he estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits:

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY:

This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer's organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Primary responsibility for coordination of all shipping related services and activities, include:
Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
May pick-up and deliver customer packages throughout the hotel facility
Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Utilize pallet jacks and other large package handling equipment (where applicable)
Follow all Equipment Safety and Package Security guidelines
Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
Set priorities of customer requests
Maintain high levels of customer service
Use sound judgement to resolve customer service issues or refunds
Employ investigative research for mis-labeled packages
Troubleshoot routine equipment problems
May provide leadership on assigned shifts and direct work of other team members
Perform multiple tasks at the same time
Follows instructions of supervisors and assists other team members in performing center functions
Collate, sort and organize communications and other forms of information provided by customers and the venue
Assist in the training of center team members
Operate the point of sale terminal (POS) ensuring package handling fees are collected
Perform daily close-out procedures on POS
May assist team members in goal setting and skill development
Performs administrative duties, including bidding, ordering supplies and inventory control
May operate photocopy, binding and other business center equipment
Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
May pick-up and deliver customer orders
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Prepares bank deposit slips
Perform all other duties as needed or requested

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent education required
Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
Proven strong organization and planning skills
Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
High integrity individuals who present professional image through effective written and verbal communication skills
Excellent team building and collaborative skills; ability to develop strong customer relationships
Strong problem solving skills
Ability to accurately translate and record information into electronic tracking system with 100% accuracy
Proficiency with computer systems and ability to learn new software applications quickly.
Ability to pass an OSHA certification for any equipment in center calling for such certification
Ability to move 75 pounds unassisted
Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
Physical stamina to walk up to 10 miles per shift
For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal

ESSENTIAL FUNCTIONS OF THE POSITION:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 75 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to communicate effectively with customers, vendors, partners, and other team members
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to work with minimal supervision
Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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