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Service Technician

Vaachi Systems

Posted on: 24 Mar 2024

Job Location: Smithville, US

Job Description:

About the job Service Technician

Job Title: Service Technician

Location: Smithville, TN (Onsite)

Employment Type: Full-time, Permanent

BENEFITS:

401(k) with matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave

JOB DESCRIPTION:

We are seeking a Field Technician to join our team at Smithville, TN. The ideal candidate should be well-spoken, intelligent, and possess significant work experience along with a strong understanding of manufacturing processes and mechanical aptitude. The primary responsibility of the Field Technician will be to interpret blueprints/schematics effectively.

RESPONSIBILITIES:

Navigate customers through the company website and other resources to diagnose issues with their purchased products.
Provide technical support and guidance to customers over the phone, via email, or in person.
Document customer interactions, including issues reported and resolutions provided, for future reference and analysis.
Collaborate with internal teams to escalate complex technical issues and ensure timely resolution.
Read and interpret blueprints/schematics accurately.
Perform on-site installations, repairs, and maintenance tasks.
Troubleshoot technical issues and provide timely solutions.

EDUCATION:

Associates Degree or equivalent years of experience

REQUIREMENTS

Proficiency in reading and interpreting blueprints/schematics.
Strong mechanical aptitude and understanding of manufacturing processes.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving skills with a keen attention to detail.

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