Full Time Customer Care Associate - 100% Remote

Full Time Customer Care Associate - 100% Remote

Overview

The Customer Care Associate is responsible for providing world class service in a leading-edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.

Hours: Monday - Friday 11:30 AM until 8:00 PM EST

Pay: $17.50 per hour

The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.

Illinois
• Maryland
• New York
• Arizona
• Colorado
• Connecticut
• Delaware
• Florida
• Minnesota
• Nevada
• South Carolina
• Virginia
• Washington D.C.
• Wisconsin
• Missouri

Responsibilities

1. Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
2. Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
3. Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
4. Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.
5. Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
6. Other duties, as assigned by the jobholder's supervisor, may also be required.

Qualifications

• High school diploma or equivalent required
• Basic PC skills using MS Office and other various computer programs
• No previous experience required
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

• Bachelor's degree in related field and/or equivalent training and work experience
• 1-2 years previous experience in a customer service role
• Experience in consumer products or distribution industry

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

EEO Statement

Category

Need help finding the right job?