Bilingual Customer Service Representative

Overview:

Salary $42,000 year

Scope of Position: Greet and assist job seekers, employers, and agency visitors; provide administrative support to staff and customers in need of PA CareerLink services.

Welcome visitors in a prompt and friendly manner

Direct visitors to the appropriate area, services, or staff

Provide information regarding all PA CareerLink Delaware County partners in a knowledgeable and pleasant manner

Direct visitors to available onsite partners and resources as appropriate

Responsible for tracking foot traffic as it pertains to unemployment inquiries, appointments, workshops, and recruitment events

Help coordinate monthly activities calendars, room assignments and space requests

Retrieve login information for individuals to access the PA CareerLink website

Answer and direct calls on the PA CareerLink multi-line telephone system

Input job seeker and employer service activities in the system of record on a daily basis

Support staff in the collection and verification of program requirements and documentation

Assist with calling job seekers and reminding them of upcoming recruitment events and job fairs

Understand all local partners and programs and refer customers to appropriate partner

Update social media platforms regarding weekly recruitment activities and job fairs on a weekly basis

Design and create job fair and recruitment flyers

Prevent unauthorized persons from entering the agency

Manage office supplies

Other opportunities as available

Excellent communication and interpersonal skills

Customer Service experience required

Bilingual in Spanish required

Experience in answering inquiries in a courteous, efficient, and professional manner

Proficient in Microsoft Office applications

Bachelors Degree preferred