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QUALITY IMPROVEMENT DIRECTOR

CareerBuilder

Posted on: 11 Mar 2024

Job Location: Rochester, US

Job Description:

Order#: NY1491361
QUALITY IMPROVEMENT DIRECTOR
JOB RESPONSIBILITIES
Quality Services / Internal Auditing & MonitoringConducts research to identify established evidence-based processes, and evaluates which are relevant enhancements to the work of Starbridge services.In collaboration with Vice President, Corporate Compliance, and Chief Program Officer, works with Directors to implement evidence-based processes and practices that assure quality services.Leads agency-wide quality improvement efforts including, but not limited to, outcome measurement, peer chart audit process, Personal Outcome Measure implementation, Direct Support Professional Core Competency Implementation, Part 624 and 625 incident reporting, Human Rights Committee and satisfaction surveys. Establishes and prioritizes implementation of mandated quality performance initiatives within prescribed timelines.In conjunction with Vice President, Corporate Compliance, reviews quality and compliance plans for all agency services, and where deficient, develops and/or recommends policies, procedures and practices to remedy deficiencies to ensure compliance with all federal, state and local regulations pertaining to privacy, safety, records management and related areas.Coordinates internal auditing procedures and response to external auditors when appropriate, including but not limited to OPWDD, Justice Center, OMIG, and DOH. Ensures Quality Improvement representation at all external program audits.Provides guidance to management, program personnel and support departments (such as HR and Finance) regarding policies, procedures and governmental laws, rules and regulations when appropriate.In collaboration with Vice President, Corporate Compliance, Chief Program Officer, and Vice President, Organizational and Workforce Development, recommends, monitors, and evaluates quality assurance and improvement projects.In collaboration with Vice President, Corporate Compliance, Chief Program Officer and Directors, participates in continuous improvement activities to meet changing customer and community needs, as well as changing funder requirements.Constantly scans the regulatory environment to remain up to date and knowledgable about all federal and state laws and regulations pertaining to agency programs, services, and support departments.Serves as member of the Director Leadership Team, supports strategic direction and initiatives, and participates in policy and procedure decisions.Develops and maintains positive and effective relationships with community groups, referral sources, funding and service agencies.Collaborates with Vice President, Organizational and Workforce Development, and Director, Training and Workforce Development, to actively participate as a member of agency-wide training initiatives, and participates in the development of an agency-wide training plan based on funder regulations, training requests and staff performance issues.
Incident ManagementProvides agency-wide leadership, consultation and guidance on OPWDD's Part 624 incidents, Part 625 events, and Internal Event reporting. Manages incident-related policies and procedures. Manages corrective action process.Serves as an active participant on the agency's Incident Review Committee. Collaborates with Incident Review Committee Chairperson to ensure regulatory compliance.
EDUCATION AND EXPERIENCEBachelor's Degree in Human Services or a closely related field with five years of Quality and Compliance OPWDD experience required, or at least ten years direct oversight of a Quality and Compliance program at a human services organization.

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