Senior Customer Marketing Manager

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square?

That’s the power of data in motion in action giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business.

At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization.

With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential.

Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role :

At Confluent, our #1 core value is Customer Love. Join a team and company who strives to earn our customers’ love in all that we do.

As a rapidly growing company with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team of rockstars.

You will hit the ground running to progress existing initiatives to recruit new customer advocates and align them with internal and external activities.

You will work cross functionally with marketing, sales, product marketing and customer success, to source, secure and create impactful customer stories.

At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

As a rapidly growing company,, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team.

You will hit the ground running to progress existing initiatives to recruit new customer references and align them with activities including keynote speakerships, event related customer participation, webinars, case studies, blogs, PR engagements, videos and more.

You will work cross functionally with marketing, sales, product marketing, product management and customer success, to source, secure and create impactful customer stories.

At the center of the role is the customer, with whom you will foster meaningful relationships while leading the creation of high impact stories and content that promote their successes using Confluent.

What You Will Do :

Develop and recruit references by building and nurturing a continuous pipeline from which to identify, confirm, and convert customers into advocates

Create content to showcase our customers’ use cases with data in motion as the underpinning to their success

Manage a reference database to maintain, track, and report on customer reference status and activities

Collaborate with internal teams including sales, marketing, product teams, and customer success to create customer stories and assets that align with Marketing and business objectives

Create and implement internal enablement campaigns to drive awareness and adoption of customer story assets

What You Will Bring :

4+ years experience in marketing, with 3+ years focused on customer marketing or customer advocacy role and experience in a customer-facing role

2+ years experience in a high growth environment

Proven success in developing and executing customer advocacy programs

Experience producing customer videos that showcase customer success

Passionate about working directly with customers to nurture, create and execute on assets that tell their story and promote key business objectives

Develop stories in tight connection with the company narrative and goals

Proven ability to work cross-functionally with sales, product marketing, product management, partner marketing, customer success and the executive team

Strong interpersonal, relationship-building, written and verbal skills

Organized and ambitious with ability to prioritize, multitask and organize workload

Strong project management skills

Cool under pressure, a team player that also works well independently

Experience with Salesforce, SlapFive, Seismic, Confluence, and Loop & Tie, Contentful

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location.

This position has an annual estimated salary of $153,200 - $180,000, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location.

In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https : / / confluentbenefits.com / ) .

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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