Account Manager - Healthcare

Staples is business to business. You re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you ll be doing:

• Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
• Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience.
• Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
• Manage sales funnel to close opportunities.
• Implement strategies to retain at-risk customers or those considering canceling their subscriptions.
• Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
• Keeping customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions.
• Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement
• Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions.
• Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them.

What you bring to the table:

• Strong drive and a desire to win
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Strong phone presence
• Strong organization and time management skills
• Ability to effectively communicate and build relationships
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Ability to adapt to a fast-paced organization
• Strong communication skills; active listener

What s needed- Basic Qualifications

• High school diploma or GED
• 1+ years of experience in a sales, customer service, or a sales support position
• 2+ years experience with MS Word, Outlook, Excel and PowerPoint

What s needed- Preferred Qualifications

• Bachelor's degree preferred or equivalent related experience
• Experience building customer relationships
• Account management experience
• Industry knowledge a plus

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!