Customer Experience Advisor

**Location:** UK - Reading | **Job-ID:** 101243 | **Contract type:** Standard | **Business Unit:** Office & Administration * Provide assistance to our customers and leads

* Provide live web chat support to our webstore visitors and respond to queries via email and phone

* Raise Sales orders and purchase orders efficiently, promptly, and accurately to support business needs

* Process returns and refund requests

* Maintain customer service records

* Enable high customer satisfaction through effective (first time right) completion of tasks and resolution of issues

* Liaise with internal teams and external resources including suppliers to obtain information relating to product info, stock availability, delivery info, and account registration/login issues

* Run reports and analyse data to help maintain and improve our products and services

* General administration and data entry to support the teams and in line with departmental objectives

* Help assess and improve the digital customer service experience to ensure our customer-facing digital services are easy to access, comprehensive, and adoption of self-serve is increased, thereby reducing the cost to serve

* Ensure our KPIs are met including increasing customer satisfaction and repeat purchase rates and lowering return rates and cost to serve

* Undertake relevant training courses

* Develop a good understanding of the IT systems used.

This role can be your entry point to a long and successful career with Computacenter. You will be exposed to various systems that full training will be provided for, and you will be supported to develop customer service skills with the opportunity to learn and get more involved with online B2B sales, marketing and customer support.