Assistant Front Office Manager

We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Front Office Manager you start a unique opportunity to become celebrated as the very best in your field.

You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Assistant Front Office Manager at The Dorchester, here are just some of the great benefits you will receive :

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our colleagues & our guests :

You will be responsible for supporting the Front Desk team in the running of the daily operations and looking after our guests during check in, check out and throughout their stay.

Some of the duties will include attending the morning and the afternoon operations meeting to be familiar with daily arrivals, as well as spot check registration cards on a daily basis to ensure we are obtaining the correct information from our guests.

You will also welcomes VIP guests in support of the Guest Relations team and oversees room allocations and handle the guest complaints and take appropriate action to resolve them all to ensure our guests receives nothing but the best experience.

All to ensure our guests receive nothing but the best experience.

The items shared are the essence of a day in the life of an Assistant Front Office Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Assistant Front Office Manager you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.