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Senior Product Manager

Disney

Posted on: 13 Mar 2024

Job Location: Burbank, US

Job Description:

Job Posting Title:
Senior Product Manager

Req ID:
10069146

Job Description:

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the Digital Experience (DX) organization within Enterprise Technology. Our mission is to enable the digital employee in their day-to-day work through efficient delivery and integration of common and secure platforms, products and devices that provide them with an experience that supports responsible and efficient collaboration and communication with partners.

In this role, you will be a Senior Product Manager-driving the strategic roadmaps for the Enterprise Technology custom web applications built with technologies such as Ruby, PHP, WordPress, JavaScript, and hosted on AWS. This portfolio includes guest facing global experiences and custom tools to support employees and cast around the world. You will be part of a cross-functional team (Product, Service Management, Engineering, Customer Success, UX, and Service Delivery) with stakeholders across each of the segments of The Walt Disney Company.

Who you are

You have excellent communication skills, are an analytical thinker, and are great at navigating broad-reaching and complex issues. You have experience working with a growing and agile team and you thrive in a fast-paced environment. You love building relationships with customers, business partners, software architects, and IT team members alike. A forward thinker, you are passionate about empowering creative and technical businesses at scale, building secure solutions, providing great user experiences, and have an excellent background in delivering on projects and complex tasks with others.

What you will be doing

As a Senior Product Manager, you will define complex technical strategies, perform advanced trend analysis, and review industry research to design & implement modern solutions. You will lead conversations with a wide variety of constituents ranging from individual contributors to Executive VPs as you develop technical roadmaps, assess priorities, negotiate timelines, track budgets, ensure compliance with TWDC policies (privacy, infosec, legal, etc.), define scope, and drive the execution teams to ensure secure and successful delivery across every stage of the Product Lifecycle and SDLC for custom applications. At the Senior level, the balance of your portfolio will primarily be either major tentpole applications of high complexity/high traffic or a suite of interconnected/interdependent applications of moderate/high complexity. You will also mentor junior team members who manage lower traffic/lower complexity applications.

For applications where goals are defined and funded by segment stakeholders you will lead these interactions as an account manager and primary point of contact. This will require you to balance the technical currency needs of the engineering team with the segment goals as you define the project strategy.

For applications where Enterprise Technology determines the product roadmap, you will incorporate the vision of leadership and employees who engage with the applications to define goals informed by data driven metrics in your roadmap.

You will be expected to act as a resource/mentor to peers with less experience and cross-train with peers to ensure coverage of the overall Custom Applications portfolio. You will be expected to operate as an independent and dynamic program leader. Highly adept at influencing without direct authority.

How you will get us there

You will lead efforts in four specific areas for the custom applications in your portfolio:

Strategy and Roadmaps

Act as product owner/champion for multiple products or services.
Analyze market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Develops product propositions and determines product positioning with stakeholders, including variants for different customer and guest segments. Prioritizes product and service requirements, develops product roadmaps and owns the product backlog.
Define and clearly communicate the vision, purpose, scale and scope of work, expected outcomes, business value and impact, timelines, roadmaps for each of the applications in your portfolio.
Prepare executive level product/service presentations and dashboards to demonstrate overall product/service health, roadmaps, risks, accomplishments, and performance indicators.
Stay current on the competitive landscape and relevant emerging technologies as well as developments and use cases across Enterprise Technology to provide strategic guidance on ways to automate, improve user experience, and deliver services more efficiently.
Lead the dialog with end-users, segment clients, vendors, engineering teams, design & solution architects, and peers on roadmaps for our portfolio of dozens of custom applications.
Stay current on developments and use cases within Enterprise Technology and provide recommendations on ways to automate, improve user experience, and deliver more efficiently.

Client Engagement and Execution Lead

Lead with practicality and wisdom in the midst of competing priorities and diverse personalities.
Manage the full product lifecycle to ensure that customer/guest needs are met, and that financial and other goals are achieved. Selects, adopts and adapts appropriate approved product development methods, tools, and techniques.
Coordinate customer testing and product launches and support communications and training. Anticipates changes in customer/user needs. Adapts products and creates product retirement and transitioning plans.
Accountable for driving execution and delivery of complex enhancements from start to finish.
Demonstrate and reinforce industry leading practices among more junior team members.
Utilize highly developed communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and stakeholders alike; scoping/managing new requests and driving tasks and project dependencies to completion across multiple supporting teams.
Partner closely with stakeholders, Product Management, Engineering, and Customer Success to identify and implement strategic enhancements across your portfolio and drive opportunities to improve experiences, increase agility/availability, and reduce technical debt.
Maintain accurate document repositories to ensure currency of repeatable team processes and specifications of applications in your portfolio.
Ensure a customer-focused and secure approach for delivering exciting custom application solutions across the Disney company.
Administer, lead, and optimize operational transition activities and procedures supporting the day-to-day work necessary for supporting Custom Applications across Disney, and designing and fulfilling automation to support the portfolio and its customers.
Ensure scrums/milestones are handled effectively and that the desired outcomes are achieved.
Create action plans and lead execution to ensure smooth delivery and ongoing activities through partnership with Engineering, Release Management, and the PMO.
Ensure a customer-focused and secure approach to delivering exciting information technology solutions across the Disney company.
Lead discussions with Clients, Product Management and Customer Success on implementation of strategic enhancements and evolution to our Enterprise Technology Custom Applications.
Identify, build, and maintain strong stakeholder relationships.

Governance and Compliance

Serves as a team level Subject Matter Expert for legal compliance policies.
Lead efforts with application stakeholders and engineers on overall health, compliance, and security of the environment
Establish regular audits of our application environments in coordination with engineering teams, security teams, and ensure expeditious remediation of control violations. Enforce governance over the applications in your portfolio (integrations, security/privacy/legal policies, and records retention) and review regularly with application stakeholders and constituents.
Administer, lead, and optimize activities and procedures supporting the day-to-day work necessary for supporting our custom applications across Enterprise Tech.
Initiate regular audits of custom application environments are performed in coordination with security teams and ensure violations are remediated. (Risk Assessments, Information Security Attestations, Common Vulnerabilities and Exposures remediation, etc)

Financials and Reporting

Interact with finance / cost accounting for chargebacks
Ensure product status and budget forecasts are accurately reflected in project management and financial systems such as Clarity, Smartsheet, Jira, etc.
Identify and elevate visibility on project risks such as delivery delays, scope creep, cost variance, etc. through regular executive and partner stakeholder engagement.

Minimum Qualifications

Minimum of 5 years of related work experience
Bachelor's degree and/or equivalent work experience
SDLC experience with Product/Service/Project Management and Client Engagement for Custom Applications in an enterprise environment
Experience in team lead or supervisory roles as a manager, mentor, or influencer
Proficiency and deep awareness of collaboration platforms and tools space (Teams, Jira, Confluence, Office 365, Slack, etc.) - You consider yourself a champion / expert-level user of 2 or more of these tools
Experience overseeing the product management of custom enterprise applications, leading vendors and consultants, support management and issue tracking
Outstanding communication and interpersonal skills
Experience with web applications/automation tools built on Python, JavaScript, or Ruby
Self-directed and strong ability to prioritize and influence work in a matrixed organization
Advanced business analysis skills
Strong customer service, problem solving and teamwork abilities
Detail oriented; able to draft, organize, and structure technical playbooks & guidelines for the IT support team to follow in their daily work.
Advanced product management process knowledge, project management skills and experience

Preferred Qualifications

SDLC experience in IT Operations, Product/Service/Project Management, Client Engagement, and IT Support in an enterprise environment
Experience with Business Analysis/Formal Requirements Gathering or application development engineering
Experience working with Ruby and PHP/WordPress custom applications in enterprise environment
Agile development experience such as SCRUM lead, Product Manager or Product Owner.
Mentorship, supervisory or management experience
Experience developing and deploying solutions hosted in Public Cloud Providers such as AWS
Experience with solution design, user experience, customer success or internal communications
Knowledge and background in configuration of SSO and IAM integration (e.g. Okta, SAML, Active Directory)
ITIL Certification
Project Management Certification (PMP, CAPM, Certified Scrum Master, Certified Scrum Product Owner)

#DISNEYTECH
The hiring range for this position in Burbank, CA is $117,998 to $158,290 per year and in Seattle, WA is $129,806 to $174,130 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:
Cross Business Groups

Job Posting Primary Business:
Shared Service-Technology

Primary Job Posting Category:
Project Management Tech

Employment Type:
Full time

Primary City, State, Region, Postal Code:
Burbank, CA, USA

Alternate City, State, Region, Postal Code:
USA - FL - 7055 S Kirkman Rd, USA - WA - 925 4th Ave

Date Posted:
2023-12-08

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