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Manager, Mobil Clinic

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Posted on: 26 Mar 2024

Job Location: Dearborn, US

Job Description:

Job Title: Manager, Mobile Clinic

Job Status: Full-time

Functional areas/departments where this position may be located:

Community Health and Research Center - Medical Clinic

Job Summary: Under limited supervision, the Manager of the Mobile Clinic is responsible for managing the daily clinical operations of the Mobile Clinic. Evaluates the program's overall effectiveness to ensure its consistency with the agency's purpose, approach, policies, and procedures. Provides healthcare and clinical services including screening, testing, vaccine administration, and other health services to patients. Uses specialized knowledge in both nursing and health administration, as well as skills obtained through experience, specialized training, or certification to coordinate and/or perform a full range of duties in support of the assigned functional unit.

Essential Duties and Responsibilities:

Supervise, coach, mentor, evaluate, plan, assign, monitor, mentor and manage the work of others in the Mobile Clinic and oversee daily clinic operations
Schedule employees in the mobile clinic to ensure adequate staff coverage. May perform functions of a direct report in their absence or as needed
Orient and train mobile clinic staff for efficiency, compassionate/humane care, and overall high work quality
Ensure staff performance is constantly meeting expectations and standards
Support the implementation of clinical and health care services in the Mobile Clinic
Under general supervision of a physician, provide health services in line with capacity as a licensed medical professional, including but not limited to conducting comprehensive health screenings and testing, conducting physical exams, develop patients' medical records, operate, and monitor medical equipment, administer vaccinations, and educating and counseling patients in both the Mobile and ACCESS clinics
Consult with physicians, advanced practice clinicians, or medical director in order to discuss findings and appropriate treatment for clients, as needed
Work with other ACCESS clinical and non-clinical staff on care coordination to assure all needs are met and appropriate referrals are made
Document and maintain findings and medical information in a systemic, accurate and succinct format in compliance with program and Health Insurance Portability and Accountability Act (HIPAA) regulations
Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
Oversee patient scheduling, registration, financial counseling, medical records, billing and collection, data entry, processing, and cash posting
Ensure program goals are met in accordance with funding requirements
Ensure that clinic resources are being used in the most efficient manner
Monitor and evaluate daily workflow and implement a process of continuous improvement
Advocate on behalf of client when providing necessary referrals and contacts with other departments/agencies/companies
Work with senior management to develop, implement, and monitor effective programs
Monitor the health needs of the agency's target populations and adapt operations as necessary
Assure smooth operations and communication between intake, billing, referrals, ACCESS, and clinic operations
Complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
Generate daily, weekly, and monthly reports regarding clinic performance
Monitor budget and participate in grant proposal submissions
Interpret, apply, and recommend changes to policies and procedures of assigned functional unit as needed
Attend and participate in all meetings (including management meetings) related to assigned functional unit and/or projects. May include attending community-based meetings and maintaining community relationships
Research and locate available help outlets based on identified needs of the client, which may include both in-house and external referrals
Participate in all aspects of healthcare for mobile clinic and schedule follow up appointments
Ensure that licensing and credentialing standards are met and maintained
Develop policies and procedures in conjunction with staff and providers that are based on federal, state and county guidelines
Participate in all audits
Follow funding requirements and CARF standards applicable to the services provided by the mobile clinic
Participate in relevant networking and quality improvement meetings
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

Specialized knowledge in medicine or nursing
Intermediate to advanced concepts, principles, and practices of clinic management
Community resources including social services agencies and crisis intervention providers
Provide healthcare training on various public health topics
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Work with senior staff to determine the supplies, materials and needed healthcare at the mobile clinic
Work with Operations and Public Health teams to procure the supplies/materials in a timely manner
Evaluate healthcare at mobile clinics through monitoring, evaluation, and reporting key performance indicators

Skill in:

Using medical equipment
Strong customer service skills
Strong multi-tasking skills
Leading and influence the work of others
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

Promote excellent customer service
Develop, implement, and maintain clinical policies and procedures
Maintain a high level of confidentiality and be responsible for the training and compliance of the HIPAA laws
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
Interpret and apply policies and identify and recommend changes as appropriate
Organize and prioritize multiple tasks and meet deadlines
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships at all levels of the organization and within the communities served
Speak and write in English
Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
Maintain confidentiality of agency and protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

Minimum Degree Required:
- Bachelor's degree
Required Disciplines:
- Biology, Chemistry, Pre Med, Nursing, Public Health, health Administration or related field

~and~

At least 3-5 years of experience in a clinical setting or a medical office. Experience managing people, clinic office or programs, and managing front and back-end operations in a medical setting, and any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

Licenses/Certifications Required at Date of Hire:
- State of Michigan unrestricted medical license preferred
- Drug Enforcement Administration (DEA) license
- Licensed Medical Practitioner
- Registered Nurse (RN) Licensure
- Basic Life Support (BLS) or Advanced Cardiac Life Support (ACLS) Certification

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel is required

Working Environment: Climate controlled office

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