Customer Service Associate

** Customer Service Associate**

**Job Category****:** Retail **Requisition Number****:** CUSTO001181 Showing 1 location **Job Details**

**Description**

**COMPANY INFORMATION**

Continental Dairy Facilities is Select Milk Producers first state of the art powder milk and butter facility that will produce over 300,000 pounds of dry non-fat milk per day in Coopersville, Michigan. Our commitment to quality and sustainability has made us a preferred producer for a wide range of food manufacturing companies.

**SUMMARY OF FUNCTIONS**

Responsible for overseeing customer service for all butter retail customers. Assists in tracking and managing all inventory for retail.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* Preforms customer service with retail customers

* Manages company profiles with customers to make sure accounting are in good standing.

* Tracks and manages all customer retail orders

* Manages and maintain EDI systems to make sure the company has full functionality with all customer requirements

* Assists with weekly raw material inventory review.

* Works closely with production to make sure all customer orders are being meet in a timely manner.

* Review inventory and aging on all finished product in Select Butter & Packaging.

* Transfers all finished goods after it clears testing to Select Butter & Packaging and reports selling price.

* Makes are orders shipping to customers

* Works closely with Logistics and Warehouse to make sure they have orders they need in a timely manner.

* Tracks selling price on a weekly basis and reports to accounting for invoicing.

* Tracks monthly production and shipping numbers for all retail finished product.

* Performs other administrative duties or projects as required or as assigned.

* Assure confidentiality and discreet handling of all business.

* Follow all company safety, work, and Good Manufacturing Practices (GMP) rules.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**

* Good communication skills and the ability to work well with people are essential.

* Familiarity with Microsoft Office products including excel spreadsheet applications is required.

**EDUCATION AND/OR EXPERIENCE**

* Bachelors Degree Required.

**BENEFITS**

Competitive Pay, Medical, Dental, Vision, Short-Term & Long-Term Disability, Life Insurance, Flexible Spending, Accident & Critical Illness Insurance, Identity Theft Protection, and 401k with a company match.

**POSITION LOCATION**

Coopersville, Michigan

**REPORTS TO**

Director of Sales and Marketing

**EXEMPT/NON-EXEMPT**

Exempt

***EEO/Affirmative Action Employer - Continental Dairy Facilities, LLC maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, age, physical or mental disability, veteran status, genetic information, or any other protected status.***

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**:**

**Education**

**Required**

Bachelors or better.

**Experience**

**Licenses & Certifications**