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System Technician I

TDS Telecom

Posted on: 11 Mar 2024

Job Location: Fort Collins, US

Job Description:

OverviewThe System Technician I position in Berthoud, CO is an entry level CATV maintenance position responsible for preventative maintenance, troubleshooting and repair services of broadband, video, and phone that is being served over a HFC-Hybrid Fiber/Coaxial cable system. This position must understand system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up, as well as understand trunk amplifiers with the ability to calculate signal level losses in cable and equipment for trunk and distribution lines. This position performs routine maintenance and repairs on all types of network cabling (including, but not limited to, CATV trunk and distribution systems) as well as activation and proofing new line extensions, while providing technical support and mentoring Technicians regarding service-related issues. The System Tech I position is responsible for performing varied or additional duties to meet demands of TDS, which may include duties of Broadband Technicians.This position can be hired at either a System Technician I (requisition ID #2024-23123), or a System Technician II (requisition ID #2024-23124) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.TDS Broadband Service provides cable TV, broadband internet, and phone service in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. Visit helloTDS.com. TDS Broadband Service is part of TDS Telecommunications LLC (TDS Telecom), headquartered in Madison, Wisconsin. Combined, the companies employ more than 3,500 people. Visit tdstelecom.com. TDS Broadband Service and TDS Telecom are subsidiaries of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.Responsibilities* Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps.* Also assists in troubleshooting escalated customer premise issues including inside the house /MDU.* Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk and distribution lines.* Maintains Plant condition in relation to repairing broken lashing wire, damaged pedestals and tree trimming helping to ensure optimal network performance while helping to maintain NESC compliance and public safety.* Keeps records and renders reports relative to system operations as required.* Uses OTDR, TDR, Spectrum Analyzer, SLM, Digital Test Equipment, Stealth Sweep Receiver and Cable Fault Locator throughout the scope of duties.* Occasionally uses waveform monitor and frequency counter when testing / proofing Headend performance.* Participates in emergency fiber restorations, including fiber preparation, fusion splicing and planning permanent repairs.* Conducts system tests such as: carrier/noise, hum modulation, 24-hour tests, forward and return sweep, ingress mitigation, and basic knowledge of fiber transmitter and receiver operation in relation to Digital QAM signals.* Performs all FCC mandated Proof of Performance tests.* Reads and understands system design maps.* Completes basic system designs and communicates changes required to system maps to ensure accuracy of data.* Responsible for monitoring and repairing CLI leaks within assigned maintenance area/entire plant to reduce customer impacting ingress/egress and maintain greater than 98% on annual CLI flyover.* May be required to participate in early morning hour cutover projects to lessen the customer impacting service interruptions during peak hours.* Collaborates and communicates with other departments working in the trouble ticketing system and managing escalation tickets within specified SLA to ensure customer satisfaction.* Works closely with various technical, sales, and engineering teams.* Guide and mentor teammates in Business Services and cross departmentally.* Performs routine maintenance on power supplies, including testing, changing out batteries when needed and bi-annual physical inspection and cleaning of the cabinet and power supply modules.* Performs customary CATV aerial and underground construction, including installation of U.G. cable, vaults, pedestals or equipment used to house CATV equipment. Locates existing U.G. cable, identifies bad cable with use of a TDR or fault locator.* Performs aerial construction including make-ready, pulling and lashing cables, placing all passive and active devices found in trunk and distribution.* Sets up GNA and Line Extenders, including calculating pads and equalizers as required, using a field strength meter.* Assists with fiber construction and initial forward fiber optic receiver and return fiber optic transmitter splicing and setup.* Performs System Standby duties in the On-Call rotation. During this 7-day period the tech must be available 24 hours a day to respond to system outages and or degradation of service issues in the plantThe functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.QualificationsRequired Qualifications* 2+ years' experience in a service technician or cable plant role -OR- current military service, or prior military service with honorable discharge.* 1+ year of year experience using Microsoft Word and Excel.* Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.* Must have a valid driver's license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation.Other Qualifications* Ability to perform the duties associated with Broadband Technician I and II (or similar external role).* Must complete one of the following certification options:* SCTE Broadband Distribution (BDS) Certification, or;* NCTI System Technician Course.* Satisfactory passing of practical knowledge exam administered by the employer demonstrating practical ability to perform the required skills of the classification.* Advanced written, verbal and customer relations skills.* Highly organized with excellent time management skills.* Must be team-oriented and customer focused.* Ability to interpret and correctly fill-out various work order forms provided by the company.* Strong work ethic with an emphasis on team commitment.Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today!Physical Demands and Work EnvironmentWhile performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.BenefitsAssociates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!Pay Range (Hr./Yr.)$24.63/Hr. - $36.95/Hr.

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