Key Account Manager

Position Information:

Title: Key Account Manager

Location: Rochester, NY

Salary Range: $101,000 - $126,000

Schedule: Hybrid

Purpose:

Responsible for managing a portfolio of largest and /or most politically sensitive Commercial, Industrial and Municipal Customers.

Influences and advises Key Customers on natural gas and electrical-related issues, including but not limited to account management, collections, products and services and large project management.

Promotes sales of natural gas and electricity, and responsible for the promotion of company programs and projects and managing trade allies and nonresidential customers.

Provides technical support and data analysis, interpret load information data and policy interpretation.

Continuous learner, which results in ability to promote new emerging energy technologies such as Batteries and Microgrids.

Functions as Team Lead for various customer and internal projects and initiatives.

Leads negotiations with customers on a variety of tariff, rate and service issues. Leads contracts from initial to executed state.

Supports Company emergency restoration efforts in lead roles.

Insures company and customer compliance from a policy, safety and regulatory standpoint.

Frequent interaction with internal and external Senior Leadership.

Responsibilities:

Lead Company-specific programs to improve assigned customer relationships, as well as managing regular communications and issue resolution. i.e. Executive to Executive Program, pricing updates for large customers, communication plan for Senior Executives to network with key Customer Executives. (10%, P)

Facilitate large customer projects, assuring clear internal and external communications of complex subjects, identify, elevating and resolving issues, while managing customers' expectations. Assume project ownership and oversight from a Key Account Manager role. (30%, P)

Support the implementation of Company programs and projects. Secure and deliver Economic Development grants and Energy Efficiency leads, support and promote natural gas and electric growth and REV programs. (50%, P)

Manager and resolve Credit, Collections and Revenue issues for assigned Key Account customers. (10%, P)

Skills and Requirements:

• Bachelor's Degree with a minimum of 6 years' relevant experience is preferred or an Associate's Degree with 10 years' relevant experience.
• Relevant experience includes customer service, business to business relationships, operations, engineering

Skills required or preferred:

• Skilled Communicator with effective influencing skills
• Ability to work to targets and tight deadlines
• Confident decision maker
• Strong customer service skills
• Contract negotiation skills
• Working knowledge of company tariffs
• Accomplished in public speaking
• Professional Executive level account / portfolio management skills
• Strong technical aptitude
• Fluent in Company computer applications - SAP / Microsoft Office Suite
• Able to work independently and in a team environment
• Experience managing challenging customer situations
• Independently solve complex problems applying math and technical knowledge
• Able to lead and guide complicated projects (project management)

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

Our Selection Process:

All offers of employment are contingent upon the successful completion of a medical Fit for Duty exam, background check, references, drug screen, verification of legal right to work in the U.S., and in some cases, a credit check. A credit check will be administered when a prospective employee will be working in Finance, Accounting, Treasury or where duties may involve handling of funds, accounts or cash. A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly using a company vehicle. Avangrid Renewables is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as an individual with a disability, or any other status or class protected by Federal or State law.

#LI-Hybrid; #LI-CH1

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected]

Job Posting End Date: